Do you have any questions about shipping and returns? Please continue reading and we are confident you will find your answers here.
Shipping
Shipping after receiving your order will always take place within 24 hours after your order is placed. Usually we can ship within 2 hours if your order is placed before (15:00 GMT +1). Except for orders placed on Friday after 15:00. They will be processed and sent on Monday.
Shipping Costs
Netherlands: €4.45 flat rate
European Union: €6.00 flat rate
Free shipping on all orders over €60!
To give you an estimate, here are the countries listed in order of the duration of shipment:
1-2 business days: Netherlands, Belgium
2-3 business days: Germany, France
4-10 business days: Austria, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Poland, Portugal, Spain and Sweden.
Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 14 days of the arrival date of your package. Since the Natural Answer products are for personal care, we unfortunately cannot accept the return of used items. Therefore, all returned items must be in new and unused condition.
Return Process
To return an item, please email customer service at customerservice|a|naturalanswerproducts . com or contact us at the contact page to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging or a similarly secure packaging and include your proof of purchase or at the very least, your order number for verification. Mail your return to the following address:
Natural Answer Products
Attn: Returns
RMA#
Van Slingelandtstraat 7
9716 GJ Groningen
The Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card company or bank account. We will notify you by email when your return has been processed.
Exceptions
For damaged products, please contact customer service in order to arrange a refund or exchange.
Please note
Sale items are final sale and cannot be returned
Questions
If you have any questions concerning our return policy, please contact us at: customerservice|a|naturalanswerproducts . com or the contact page